Customer gets error 531 trying to visit his site.
Actions taken to figure out
# dig A example.org
example.org. 300 IN A 220.127.116.11
The problem is concluded in the fact that as Remote IP-address BelugaCDN IP-address (18.104.22.168) is used as A record for customer domain.
Remote IP-address (also called origin) is address, where customer site is located. It shouldn't match CDN IP-address (Beluga's or another CDN).
Customer must specify correct A record value before registration. It should point to website where original content is located.
To resolve this issue support should:
- Get know original IP address of web site where is actual content placed
- Create an escalated ticket at Kayako with request to overwrite original IP address for already registered website