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Knowledgebase : Comodo Certification Authority > Certificates > SSL > SSL Renewal FAQs
Yes, If you have changed e-mail address and therefore not received a reminder then you will need to log in to your account area to renew the certificate. Your certificate should contain the extra amount of time. If it does not, please submit a support ticket. To renew your certificate please log into your Comodo account. You may do so off of any of our sites such as: InstantSSL.com . Under "My Account Areas" there will be a selection for "SSL Certificates". If you are having trouble locating ...
There situations where you will not get the extra days on your certificate. Primarily this would be because of changes in the domain name ie. changing from mydomain.com to secure.mydomain.com Please note that during the renewal process you will require a new CSR. CSR generation instructions can be found at: https://support.comodo.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=33&pcid=1&nav=0,1 Extra days at renewal is not possible where the domain name changes. If you ha...
You will need a new CSR for the domain and your user name/password. If you cannot remember your user name or password, please contact the support team. They will need details of the domain name, and/or original order number to locate the details. NOTE: User Name and Password details are not provided over the phone
If the problem is just the password then as long as you have the order number and either account email address or user name this can be automatically reset by visiting www.instantssl.com and clicking on the 'forgotten password' link. This will take you to the automated password reset facility: If you do not have the details required above, please send an email, from the account administrative email address to passwordreminder@comodo.com with as much detail as possible so that we c...
This error means that there is already an order on our system for the required domain. It can also mean that you have not signed into your account before placing the order. If this is the case, please sign in to your account at the top of the same page where this error occurs and try again to place the order. If the problem continues, please submit a ticket
Some web servers will allow this, but we recommend (for security reasons) a new CSR for every renewal. If you use the original CSR and someone has previously acquired the Private Key without your knowledge then you are still at risk of attacks during encrypted sessions. If you use a new CSR then anyone possessing the Private Key looses the ability to decrypt your encrypted sessions when you apply the new certificate issued from the new CSR.
In order to make changes to your Comodo account information we will require the following: 1. A clearly written request either by fax or a ticket submitted via http://support.comodo.com. Example: Please change the account information associated with order [Insert Order Number] to: [Name of organization or individual] [Street address] [City] [State or Province] ...
Yes, the dates are hard-coded into the certificate, so for the site to present the correct certificate the new one must be installed. Click to find Installation instructions
No, the dates are hard-coded into the certificate and cannot be changed. Therefore at renewal time you will need to order a new certificate. So that you don't have to do this every year, why not buy a certificate valid for more years
First make sure that you have registered your email address on our support site. Then follow the instructions below: In order to change the email address associated with your Comodo account you will need to send a request from the email currently associated with the account to accountchanges@comodo.com. If you are unable to send from the email address which we currently have on record then the new email address for the account must be at a domain which is currently associated with the a...
Starting 1st of August 2016, Comodo will no longer offer SGC variants of our certificates. The move away from SGC to a new certificate type will not impact any website security or browser ubiquity. All Comodo certificates are trusted by 99.9% of browsers and mobile devices and use the very latest security technologies (including SHA-2 algorithms, 2048 signatures and RSA/ECC keys). WHY ARE WE DEPRECATING SGC? While very important in the early part of the millennium, SGC technology has become ...